Privacy Statement

Section 1 - What We Do With Your Information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Special notice on how we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites. 

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website.

This Website Will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure.  You need to be logged in to complete an order.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This Website Will:

  • Sometimes offer Live Chat Support (If available)
  • Track the pages you visits via Google Analytics

Targeting Cookies

This Website Will:

  • Allow you to share pages with social networks such as Facebook (If available)
  • Allow you to share pages via Add This (If available)

This website will not:

  • Share any personal information with third parties.

 

Section 2 - Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at theteam@livebetterwith.com or mailing us at: Live Better With, Commercial Unit 2, Aurora Building, 124 East Road, London N1 6FD, United Kingdom. 

Section 3 - Types of Information We Collect

Some parts of the website are public and you may visit these anonymously. We will collect personal identification information from you only if you voluntarily submit such information to us. You can always refuse to supply personally identification information, except that it may prevent you from engaging in certain website related activities or accessing parts of the Platform.
Without limitation, the type of information we may collect is:

  • Personally Identifiable Information. We may collect personal details such as an individual’s name, date of birth, nationality, family details and other information defined as “Personal Identifiable Information” by the Online Privacy Act of 2003 (California) that allows us to identify who the individual is. We may utilize this information in order to adapt our service to users’ needs or to develop new tools for the community;
  • Contact Information. We may collect information such as an individual’s email address, telephone & fax number, and other information that allows us to contact the individual;
  • Financial Information. We may collect financial information related to an individual such as any bank or credit card details used to transact with us and other information that allows us to transact with the individual and/or provide them with our Software;
  • Social Media Information. We may collect Twitter, Facebook or other social media Usernames if you connect to these social networks through the Software;
  • Statistical Information. We may collect information about an individual’s online and offline preferences, habits, movements, trends, decisions, associations, memberships, finances, purchases and other information for statistical purposes;
  • Other Non Personally Identifiable Information. We may collect other Non Personally Identifiable Information about an individual, which we will maintain in accordance with this Privacy Policy. We may also collect Non Personally Identifiable Information about an individual such as information regarding their computer, network and browser. This may include their IP address.

Section 4 - Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 5 - Platform

Payment

If you choose a direct payment gateway to complete your purchase, then Stripe or PayPal stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Section 6 - Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 7 - Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Section 8 - Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Section 9 - Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Section 10 - Governing Law (for US users and customers)

This Privacy Policy, as well as the respective rights and obligations hereunder, shall be governed by and construed and enforced in accordance with the laws of the State of Delaware without regard to conflict of laws principles. Please note that use of the Platform by any user may be subject to other local, state, national, and international laws.
Each user expressly:
Agrees that exclusive jurisdiction for resolving any claim or dispute with Live Better With relating in any way to use of the Platform resides in the in the County of New York, State of New York;


Agrees and consents to the exclusive personal jurisdiction and venue of the courts located in the County of New York, New York, for any cause of action relating to or arising under these Terms;


Waives any right to a jury trial in any legal proceeding against Live Better With; and
Agrees to file any cause of action with respect to use of the Platform within one (1) year after the claim arises otherwise the cause shall be forever barred.


If you are accepting these Terms of Use on behalf of a United States federal government entity that is legally unable to accept the controlling law, jurisdiction or venue clauses above, then those clauses do not apply to you. In this event, these Terms and any action related thereto will be will be governed by the laws of the United States of America (without reference to conflict of laws) and, in the absence of federal law and to the extent permitted under federal law, the laws of the State of Delaware (excluding choice of law).

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at theteam@livebetterwith.com or by mail at:
Live Better With Ltd, [Re: Privacy Compliance], Unit 2, Aurora Building, 124 East Road,, London, GBN, N1 6FD, United Kingdom.