Terms and Conditions

Overview

This website is operated by Live Better With. Throughout the site, the terms “we”, “us” and “our” refer to Live Better With. Live Better With offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Amazon Web Services.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

You shall not:

  • Select or use a user ID with the intent to impersonate another person;
  • Use another user ID without appropriate authorization;
  • Select a user ID name that is offensive, vulgar or obscene.

Live Better With reserves the right to refuse registration of, or cancel a user ID in its sole discretion. You are responsible for all activity that occurs on your account. You will immediately notify Live Better With of any unauthorized use of your account, or any other account related security breach of which you are aware.
Live Better With does not endorse and has no control over any submission by a user, nor can it guarantee the authenticity of any data which users may provide about themselves. All content accessed by you using the Service is at your own risk. You are solely responsible for any damage or loss to any party resulting therefrom.

Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 - Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 - Modifications to the Service and Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 - Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy, available here.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 - Independent Agreement - Live Better With not liable

No Warranties or Representations. users agree that Live Better With is not responsible for and does not make any representations or warranties (express or implied) as to the goods, including as to merchantability, fitness for a particular purpose, the accuracy of the description of goods in any offer, the physical condition, size, quality, rarity, importance, medium, provenance, whether the goods are subject to export or import permits, restrictions or embargoes, shipment or delivery, packing or handling, compliance with purchase terms, the ability of the Buyer to pay, the ability of the Seller to collect the offer price, or any other representation or warranty of any kind or nature whatsoever.
Fraud. Whilst Live Better With makes every effort to prevent fraud, Live Better With disclaims liability for purchases of goods contracted between users. 
Independent Agreement. You acknowledge and agree that each sale of goods initiated on the Platform forms an independent agreement between the users. Live Better With does not transfer ownership of goods from users.  Except for the limited purpose of accepting payment from the buyer on behalf of the Vendor, we are not the agent of any user, and have no agency authority for any other purpose.
Relationship. Live Better With is independent from the users that use the platform and no agency, partnership, joint venture, employment, franchise or fiduciary relationship is intended or created by the use or operation of the Platform. 
Uniform Commercial Code. The Uniform Commercial Code will apply to the transfer of ownership between users buyer. Live Better With does not transfer title between its users.

Section 7 - Product Disclaimers 

Disclaimer - Information on this site is not medical advice and does not replace the advice from your doctor, nurse or other healthcare professional

  • Our website contains general information.
  • The information is not medical advice and should not be treated as such.

Always check with a doctor, nurse or healthcare professional

  • Always consult a healthcare professional before using a product and always read labels, warnings and directions provided with the product before using or consuming the product.
  • You should not rely on the information on our website as an alternative to medical advice from your doctor or other professional healthcare provider. All content on this site is for information purposes only, is not intended to be a substitute or to replace information provided by any licensed healthcare professional, and is not intended to be used as a source for diagnosis, treatment or cure
  • You should never delay seeking advice, disregard medical advice or discontinue medical treatment because of information on our website or social media sites including Facebook and Twitter.
  • Any assistance you may receive using our website’s interactive features does not constitute specific advice and accordingly should not be relied upon without further independent confirmation.
  • Live Better With Ltd. and Live Better With Inc. do not manufacture any of the products sold on this site. Additional or different information may be on the product packaging or materials provided with the product. Manufacturers may alter ingredients or directions of use without notice.
  • Live Better With Ltd. and Live Better With Inc. accept no liability for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights.

There are no warranties to our information

  • The information on our website is provided without any representations or warranties, express or implied.
  • We do not warrant or represent that the information on this website:
  • Will be constantly available, or available at all; or
  • Is true, accurate, complete, current, or non-misleading.

Questions

For questions, safety concerns or further product information, please read the product packaging/label and contact the manufacturer.
For any further questions, contact us at theteam@livebetterwith.com

Section 8 - Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. 

These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. 

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy (Section 21).

Section 9 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.

Section 10 - Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 11 - User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 12 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy (also available to read on this site).

Section 13 - Errors, Inaccuracies, Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 14 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 15 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. 

The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Live Better With, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 16 - Indemnification

You agree to indemnify, defend and hold harmless Live Better With and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 17 - Severability

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 18 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 19 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 20 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

Section 21 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 22 - Contact Information

Questions about the Terms of Service should be sent to us at theteam@livebetterwith.com.

Section 23 - Delivery

Live Better With are pleased to offer free delivery on ALL orders to the UK and Ireland. International delivery to the US and the rest of the world will display at checkout. Please note, the shipping charges are for orders by individual consumers, usually of <5-10 products. Live Better With reserves the right to calculate delivery costs separately for bulk orders. Whenever referred to, working days exclude Saturday, Sunday and Bank holidays. 

UK Delivery Options
Your orders will be sent via Royal Mail 48 service, please expect to receive your goods 3-5 working days from purchase. If there is a delay to your order we will notify you by email.

US Delivery Options
Your orders will be sent via Royal Mail or DHL, please expect to receive your goods 5-10 working days from purchase. If there is a delay to your order we will notify you by email.

International Delivery Options
Live Better With ships to all countries, wherever you are in the world!

For questions on our shipping rates and policies, please send an email to theteam@livebetterwith.com

Section 24 - Refund Policy

Returns

Whilst we hope that you love your order, we understand you may change your mind. All we ask is that you email us at theteam@livebetterwith.com to notify us of your return, then return the items in the original packaging they arrived in along with a note that includes your Order Number and the reason for the return. 

If you are not completely satisfied with your purchase, please return the product within 30 days of ordering with proof of purchase for a refund. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please send all returns to:

Live Better With (Returns)
237 Pentonville Road, London
N1 9NG
United Kingdom

Please do not send your purchase back to the manufacturer.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We will not be responsible for items lost or damaged in the post when returning them to us, so we recommend that you send your returns via a 'Tracked' or ‘Signed For’ delivery service, giving you proof of your items return.

Several types of goods are exempt from being returned. These include

  • Perishable goods such as food, flowers, newspapers or magazines cannot be returned. 
  • Intimate or sanitary goods
  • Hazardous materials, or flammable liquids or gases.
  • Gift cards
  • Downloadable software products

Please do not send your purchase back to the manufacturer.

There are other situations where no refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

All returned goods will be examined upon receipt as, for reasons of hygiene we are unable to offer refunds on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a minimum of 5 working days for your refund, replacement or exchange to be processed.

Your payment for the goods will be refunded by Live Better With as soon as possible by the original payment method, no later than 30 working days after we have received the goods and usually within 5 working days. 

Late or Missing Refunds

Once you have received an email from us notifying you of your refund you should expect the money to appear in your bank account within 5-10 days as advised by your bank. If after this period your money has not been received please contact us at theteam@livebetterwith.com.

Exchanges

If you would like to exchange your item, please include a note stating the product name, along with the colour/size (if applicable) of what you wish to exchange it for on your enclosed delivery note. If the item you wish to exchange it for is more expensive, we will have to call you to take the additional payment before the exchange is sent out. If it is cheaper, we will refund the difference.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Section 25 - Price Matching

Live Better With offers a price match guarantee for all of the products on our website. If you can find the product cheaper elsewhere before, or within 14 days of purchase, we will price match subject to the following terms:

  • The competitor’s product must be brand new, identical to ours, and offered on the same terms
  • Our price match policy applies to UK stores and website prices
  • Proof of the alternative price (including shipping) and stock availability at this price must be provided. We reserve the right to verify the competitor’s price and stock position. 
  • Does not apply on products included in promotions, mark-downs and clearance sales
  • If the alternative product is sourced from an international provider, cost of shipping must be included in the price match

Section 26 - Live Better With Discount Offers and Vouchers

Make savings on your shop by using Live Better With Vouchers

Vouchers may be made available to you by Live Better With or by selected affiliate websites. They entitle you to a saving off your shopping ("the Voucher"). They are activated by entering codes into the checkout section of the Live Better With website towards the end of your shop

What type of Live Better With Vouchers are there?

Money-Off-Your-Shop Vouchers

Entitles you to money off your total spend. The order total, which you must reach to qualify for the offer, is inclusive of VAT, but exclusive of any delivery charge and the purchase of Live Better With Gift Vouchers.

Product-Specific Vouchers

Entitles you to money off particular products, or in some cases, a free product. The Voucher will state which product or products it applies to, the saving you make (if applicable), the Voucher codes, and the Voucher expiry date. Products are subject to availability, while stocks last. If the product for which you have a Voucher is not available and we deliver a substitute the Voucher cannot be used again or against the price of the substitute.

How do I use Live Better With Voucher?

You can activate your Voucher by placing an order and entering the correct code appearing on your Voucher at the checkout stage of your order process.

Are there any circumstances where the Live Better With offer cannot be used?

  • Each Voucher code may be used only once per customer. If more than one customer is registered at the same delivery address a Voucher code may only be used by one customer registered at that address.
  • The Vouchers only apply to goods purchased on livebetterwith.com, and may not be used at any other internet site
  • The Vouchers cannot be combined with each other (unless otherwise indicated) but can be combined with general product promotional offers appearing to all customers on the Live Better With website
  • The Vouchers cannot be applied to past orders made with Live Better With and cannot be backdated or redeemed for cash
  • Money-Off-Your-Shop Vouchers cannot be used against the purchase of Live Better With Gift Vouchers
  • Live Better With reserves the right to withdraw or terminate any of its Vouchers at any time, either as a whole or for specific delivery areas. If this happens, then the Vouchers may not be used for any orders placed after the date of withdrawal or termination. Live Better With reserves the right to reject the use of a Voucher where fraud is suspected.

Will all Live Better With customers receive the same offer?

Live Better With may from time to time run different customer offers or Vouchers, with different terms (including amounts, types and expiry dates). Live Better With reserves the right to limit the applicability of any particular offer to specific regions or delivery areas. Different offers and Vouchers may be run simultaneously.